The Neutral Nest Shipping Info
All in stock items will ship within 1-5 business days. We do not offer expedited shipping at this time. Items are shipped via UPS. P.O. The Neutral Nest does not deliver to PO boxes. Please provide an accurate street address for delivery.
All custom order signs, frames, and pillows that have to be made will take 1-2 weeks to ship from the date of purchase or confirmation of photo proofs.
Items do not require a signature at delivery and will be left on a doorstep or porch. We will not be responsible for missing delivered pieces.
ITEMS THAT SHIPPED FREE
If you would like to return an item that was shipped free and falls under returnable items, then the refund will be processed for the amount of the item minus standard shipping prices to cover our costs. This is null if the item is defective or damaged. The customer is also responsible for shipping costs of the item being sent back to The Neutral Nest or the manufacturer specified during the return process.
All of our shipping time frames are guidelines. Hiccups with manufacturers, shipping companies and imports are out of our hands but we will do the best to keep you informed and up to date on the arrival of your order. We ask for your patience as we are always keeping a watchful eye on these delays.
We ask that you also review our returns & exchanges and terms of service pages before finalizing your order.
For any additional questions on shipping please contact us at firstname.lastname@example.org or head to our contact page. Please also see our policies page for more information on our return policy and other important information.