The following categories of items are never returnable, exchangeable or refundable.
* Custom Signs & Sayings
* Custom Frames with Photos
* Personalized items with specified names, dates or quotes
* Christmas decor and candles
* One of a kind items
* Pillows
* Earrings
* Sale items (does not include promotions but includes items in our sale category or social media sales such as Instagram and Facebook "Sold" commenting sale.)

If you have an item that is defective or damaged, please contact us within 7 days of receipt to let us know so that we can get your item/order replaced. You must save any/all boxes and packaging from these damaged orders until we notify you to discard them. Replacement will be discussed on a case per case basis.

Items eligible for return, are as follows:
* Apparel
* Jewelry (excluding earrings)
* Home Decor Accessories
* Small Signs

All returns must be initiated within 14 days of receipt. Items returned between 15-30 days will receive a store credit only.  If you would like to return or exchange an item/order, purchased online, and that falls into these time frames, you must contact us by emailing within 14 days of receipt. No returns are accepted after 30 days. Shipping is not refundable and return shipping costs will be the responsibility of the customer.

*Free Shipping items returned or exchanged:
If you would like to return an item that was shipped free and falls under returnable items, then the refund will be processed for the amount of the item minus standard shipping prices to cover our costs. Unless the item is defective or damaged and therefore shipping will be on us. The customer is also responsible for shipping costs of the item being sent back to The Neutral Nest or the manufacturer specified during the return process.

Returned items must be returned in original packaging with any tags still attached. Item must be in original condition and free from pet hair and odors such as cigarette smoke or animal scents or stains. Any items that are unfit for resale will be rejected and sent back to the customer with additional charges.

Please note that different fabrics, woods, and other home furnishing elements have different wear ability, and the nature of these items are uncontrollable. Wood is a living breathing entity and some expanding and minor cracks and splits, especially in climates where humidity is present, are to be considered normal IF they occur. Please see our Policies section for a list of non returnable custom items.